We supply digital content, including in-game currencies, points, and virtual items. These products are delivered instantly upon successful payment confirmation.
Because digital goods are consumed or bound to a user account at the moment of delivery, all purchases are final and non-refundable, unless a specific exception set out in Section 2 applies.
It is the user's responsibility to ensure that all account details entered during checkout are accurate and complete. We are unable to verify or modify account information after an order has been placed.
Refund requests are evaluated on a limited basis. We may approve a refund only in the following scenarios:
The order remains unprocessed or undelivered due to a technical delay or operational issue originating from our end.
A system malfunction prevents successful delivery, and we are unable to complete the transaction after reasonable troubleshooting.
A duplicate charge occurs as a result of a technical glitch, causing the same order to be billed more than once.
Approval is not automatic; all requests are subject to internal review.
We will decline refund requests under the following circumstances:
The purchased items have been successfully credited to the game account you specified.
The account information you provided is incorrect, incomplete, or invalid, leading to delivery failure.
Delivery is delayed or interrupted due to issues with the game publisher's systems or other third-party services, after we have already confirmed successful transmission.
The user simply changes their mind or no longer wishes to keep the purchase.
Problems arise from external platforms, such as network interruptions or connectivity failures beyond our control.
The virtual items have been consumed, redeemed, or otherwise utilized within the game.
Limited exception: For digital codes that remain unused, unactivated, and have not yet been delivered to or redeemed by the user, we may consider a refund on a discretionary, case-by-case basis.
If you believe you qualify for a refund, please take the following steps:
Reach out to our customer support team no later than 72 hours from the time of purchase.
Include your order ID, payment receipt or transaction reference, and a clear description of the issue.
Our support team will assess your request and respond within 5 business days.
We may ask for additional documentation or clarification if further verification is required.
Requests submitted after the 72-hour window may still be reviewed at our discretion, but we cannot guarantee consideration.
Approved refunds will be credited back to the original payment method used for the transaction, provided that the payment channel supports reversals.
If the original payment method does not allow refunds (for example, certain prepaid cards, e-wallets, or carrier billing options), we will offer an alternative arrangement, such as store credit or a bank transfer, subject to your agreement.
The time it takes for the refunded amount to appear in your account depends on your payment service provider's processing schedule and may vary.
We may place holds on or conduct enhanced verification for orders that appear unusually large, irregular, or potentially fraudulent.
Refund requests may be rejected if we detect indications of abuse, chargeback misuse, or other dishonest behavior.
We reserve the right to perform a thorough investigation on each refund claim to maintain the integrity of our policies and prevent exploitation.
We encourage all users to carefully confirm their game ID, server, and other required details before finalizing payment.
We are committed to resolving legitimate issues fairly and transparently, while recognizing that instant digital delivery is inherently difficult to reverse.
By completing a purchase on our platform, you acknowledge that you have read, understood, and agreed to the terms set forth in this Refund Policy.
This Refund Policy and any disputes arising from it shall be interpreted and governed under the laws of Hong Kong,China.
Any legal claim or proceeding related to this policy or your use of our services shall be brought exclusively before the courts located in Hong Kong,China.
If you are accessing our services from outside Hong Kong,China, you agree that by doing so, you voluntarily accept the jurisdiction of the courts identified above.