1. Is account registration mandatory?

Yes, creating an account is required to save your game progress, make purchases, and enjoy full access to all platform features. Certain trial versions may allow limited guest play without registration.

2. Which payment options are available?

We support a broad range of widely used international payment methods, including:

• Visa / Mastercard / American Express

• PayPal

• Apple Pay / Google Pay

3. How are your prices displayed?

All prices are quoted in USD (United States Dollars) by default. You may choose to view or pay in other supported currencies during the checkout process.

4. What should I do if my top-up or purchase hasn't been delivered?

Please first confirm that your payment was successfully processed. If the payment went through but your order has not been delivered, kindly contact our customer support team with your order ID, and we will investigate promptly.

5. Can I cancel my order and get a refund?

As digital goods (including in-game currency and virtual items) are delivered electronically, they are generally non-refundable once successfully credited to your account. However, if you encounter issues such as duplicate charges or failed deliveries, please reach out to us and we will resolve the matter in accordance with applicable consumer protection regulations.

6. How can I keep my account secure?

We strongly recommend the following security practices:

• Enable Two-Factor Authentication (2FA) for an extra layer of protection.

• Link your account to a valid email address and mobile phone number.

• Never share your login credentials with anyone.

7. Do you offer bulk purchase options?

Absolutely. We provide wholesale and bulk purchasing plans for game cards and virtual currency. For further details, please contact our business development team directly.